Canam

Challenge

Process of admissions for online students was complicated and not intuitive. Offline students were unable to fill the communication gap when going remote, as Canam lacked technology to remain connected to a student.

Disjointed and overloaded platforms made the back-end team find it tedious and inefficient to manage high volumes of student leads, and to follow up on tasks across different online and offline modules.

Goals

Enabling Canam to become a tech-first leader with a digitised omni-channel experience and an easy-to-use platform, which will enable students to apply and process admissions easily, intuitively and quickly, whether they walk-in or apply remotely.

It would increase the convenience and ease by which even an offline student would be able to keep in touch digitally. It would efficiently handle the process both, online and offline, and directly help Canam’s back-end users to manage their leads and increase their sales and productivity.

Approach

User Heirarchy

There were 14+ modules and user roles, making the processes difficult to understand. Team charted out all the user roles and identified their scope of work.

Features Listing

Student IA

Starting from basic features to complex ones, IA was prepared based on technical feasibility.

Wireframes

Style Guide

Results

Web